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Setting up Emails - Apple Mac Mail (version 10 & higher) 

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The following email setup guide is for Apple Mac Mail versions 10 and higher.

To check what version of Mac Mail you have, open up the program and click the "Mail" menu and then select "About Mail". If you have a version before version 10, click here for the Mac Mail version 1 - 9 setup guide


Before you begin

You will need to have your Email Account, Password, Incoming Mail Server and Outgoing Mail Server information. To find this, log into your account via hostControl:
https://secure.hostcontrol.com.au (If you are unsure of your login details, select the 'Forgotten Password' button).

Once in hostControl, browse to the "Email Accounts" section, find the email account you wish to setup and select the 'Connect Info' link to the right. This will show your email's username, password, incoming mail server, outgoing mail server and port number. Keep this information handy and proceed to Step 1.

How to find your connection information

Should you use POP3 or IMAP

 Step 1

Open up Mac Mail (which is the stamp icon with the eagle). If this is your first email account in Mac Mail, a window will appear asking to confirm what email account to add (skip to step 3).

If you have used Mac Mail to setup an email account before, select the "Mail" menu from the top left and then select "Preferences".

 Step 2

In the Account window that pops up, select the "+" button in the bottom left hand corner to setup a new email account.

 Step 3

A new window will appear. Select the option "Other Mail Account..." and click 'Continue'.


 Step 4

You will asked for your Full Name, Email Address and Password. Once completed, select 'Create'. It will then tell you the Account must be manually configured. Click 'Next'.

Your Name: The name you wish to appear when sending your recipients emails
Email Address: The full email address you wish to setup. Eg. yourname@domainname.com.au
Password: Your Email Account's Password. If you are unsure, visit the "Email Accounts" section of hostControl and click 'Display Passwords'.

 Step 5

The account requires a manual setup, however it will attempt to try connecting automatically and say "unable to verify account name or password". On the next window, you will be able to manually enter in the information.

The Email Address and Password fields should be filled in from the step before. Your username will need to be your full email address. Choose your Account Type and fill in your Incoming and Outgoing Mail Server information as per below. Once completed, select "Sign In".

A spinning wheel will appear and it will attempt to verify for a minute. It may come back to the same window again, saying "unable to verify account name or password". Ensure all fields are still filled in such as username and click the button which should now say "Next".

User Name: Your username will be the same as your full email address. Eg. yourname@domainname.com.au.
Account Type: Select POP or IMAP. If you are unsure which to choose, see the following Knowledge Base article link on Should I choose POP3 or IMAP?.
Incoming Mail Server: Your email account's incoming mail server. To find this, please refer to your Account Information by logging into hostControl.
Outgoing Mail Server: Your outgoing mail server is the same as your incoming mail server.


   Step 6

You will be asked to confirm what apps you wish to use with this account such as the Mail app and Notes. Click "Done" to proceed.

   Step 7

Once completed, you will be brought back to the main Mail program window. Select the "Mail" menu from the top left and then select "Preferences".

   Step 8

Under "Accounts", ensuring you have the correct email account selected from the left sidebar, click the "Server Settings" tab.

   Step 9

Down the bottom in the Outgoing Mail Server section, untick the checkbox "Automatically Manage connection settings".

   Step 9

Some options will appear below it. Fill in the Port Number, SSL option and Authentication method. Once done, click "Save" and then click the "x" in the top left corner to close the window.

Port: 26
Use TLS/SSL: Tick this if you would like an encrypted connection when sending email
Authentication: Password


You should now be all ready to start using your email account in Mac Mail 10.


Last Updated:  22/05/2018 3:56 PM


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