Service Level Agreement (SLA)
All of our web hosting plans include a 99.9% Uptime Guarantee.
If your
service uptime drops below this margin, you will qualify for the
following reimbursements:
|
Service Level |
Refund |
Time Per Month |
|
>= 99.9% |
0% |
44 mins |
|
< 99.9% |
20% |
More than 44 mins |
|
< 99.5% |
50% |
More than 3 hours 39 mins |
|
< 99% |
100% |
More than 7 hours 18 mins |
The discount applies to the equivalent monthly fee if the account is not paid monthly.
Uptime is calculated on a monthly basis.